Refund Policy

Refund Policy
Last Updated: 05/01/2026

1. General Refund Terms
Our refund policy explains how refunds are handled for bookings made through Plazza II Travel. By using our services, you agree to these terms.

2. Eligibility for Refunds
Payments made using American Express (AMEX) may be subject to dispute if the cardholder does not provide identity verification, even if Plazza II Travel has not requested it.

Refund amounts depend on how far in advance you cancel before your booking start date:

More than 60 days before start date: Full refund (100%).
31–60 days before start date: 50% refund.
Less than 30 days: No refund for reservations over € 5,000.00
Less than 30 days: 25% refund for reservations under € 5,000.00

3. Cancellation Requests
All cancellation requests must be submitted via our support email from the same email used to make the booking.
Refund amount and approval time depend on the Plazza II Travel cancellation rules.
In the unlikely event that Plazza II Travel must cancel a confirmed booking due to circumstances beyond our control (e.g, property damage, double-booking, force majeure), we will offer Full refund of all payments received, or an equivalent or upgraded rental property at no additional cost. ( Subject to availability).
Any service fees may be non-refundable.

4. Non-Refundable Charges
Service fees, Bank transfer costs, currency conversion fees unless the cancellation is initiated by Plazza II Travel.

5. Processing Time
Approved refunds are processed within 14 business days from the date of approval using the original payment method.
Processing time may vary depending on your bank, payment provider or currency exchange time-lines.

6. Special Circumstances
We may consider partial refunds on a case-by-case basis for documented emergencies, such as:

Medical emergencies
Travel restrictions
Unexpected closures of the booked accommodation

7. Contact Us
If you have questions about refunds or cancellations, contact us at:

Email: contact@plazzaiitravel.com
Phone: +447449703390